FAQ List
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Where can I buy Gibsons puzzles and games?
Gibsons do no sell direct to the public. Our puzzles, games and cards are available from good stockists, toy retailers and garden centres. To find your nearest, please visit our where to buy section and search using your postcode. Please give your local store a call before you visit to ensure they have the puzzle or game you want in stock. Alternatively, for direct delivery, you can order with an On-line or Mail order retailer, a selection of which can be found under 'Specialist' in our where to buy section.
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How can I be updated with Gibsons new products?
You can register for email updates, and we'll send you advance information about our new products as well as other useful information.
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I would like to receive a printed catalogue
We always ensure the website is updated with the latest products and would recommend this as your first point of contact.
If you still cannot find what you require, you can email us, providing your full postal address, at comments@gibsonsgames.co.uk
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I have pieces missing from my jigsaw puzzle.
A warranty slip has been placed inside the jigsaw box listing the information required to request a replacement bag of puzzle pieces.
Every effort has been made to ensure that this puzzle leaves our factory in perfect condition. However, should you have cause to complain, kindly return this slip to the address below together with:
- Title of the puzzle and nature of complaint.
- Barcode number (found on the base of the puzzle starting with 501226900xxxx)
- Name of the Retailer
- Receipt, or if not possible, the approximate date of purchase
- Any five pieces of the puzzle
Please keep your jigsaw box. Please remember to include your name and address.
Unfortunately, we are unable to replace specific pieces as each puzzle is cut individually. Each puzzle is therefore unique and pieces in one puzzle are unlikely to fit another.
In the event of a fault, please return five pieces of the puzzle for quality control purposes. A complete set of pieces will then be sent, but please do keep your box.
Gibson's Games
Gemini Court
42a Throwley Way
Sutton, Surrey, SM1 4AFTHIS WARRANTY ONLY APPLIES IN THE UNITED KINGDOM
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Where can I buy jigsaw puzzles from?
Click on where to buy located on our main page. As well as a list of retailers including online shops and mail order, you can enter your post code and find those who are closest to you.
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Where can I find the prices of jigsaw puzzles?
Gibsons do not sell direct to the public. Instead we sell to retailers who set their own pricing which can vary slighty. Click on where to buy located on our main page to find your nearest stockist to enquire on their pricing
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Where can I buy Jigthings from?
We no longer sell Jigthings products. Please visit their website for details: www.jigthings.com or call: 01406 371684
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I want to have my own print made into a jigsaw
We do not manufacture puzzles for the bespoke market but there are many companies who can do this. Try an Internet search or try asking your local photo processing shop.
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Where can I buy discontinued jigsaw puzzles?
The best suggestion would be to contact a company that runs a puzzle club for people who are on the look out for discontinued puzzles, for example:
Jigsaw Gallery
Tel. 01420 525515
www.jigsawgallery.comOR
For discontinued or nostalgic puzzles there is a healthy market, and a community who operate via the internet. If you use a Search Engine with the puzzle name/Nostalgic/discontinued you should received a positive response.
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I'm not based in the UK and would like to know how I can purchase jigsaw puzzles
A selection of our mail order and internet customers will fulfil overseas orders. These include Jigsaw Gallery and Mail Order Express. Please refer to our where to buy section.
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I'd like to see your range of extra large piece jigsaws
Click on Jigsaws located on our main page and search under No. of pieces, XL pieces.
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I'd like a print of a puzzle
Unfortunately, we are unable to provide prints of puzzles due to licensing restrictions.
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I would like to submit my artwork for use on your puzzles
Gibsons have a collection of artists and photographers who supply us with our trademark jigsaw artwork. We therefore do not accept artworks from the general public at this time.
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I am looking for a Gibsons puzzle, puzzle accessory or game and cannot find it on your website.
We work hard to ensure our site is up to date and lists all our products. If something you are looking for isn't listed, it's likely that it's now discontinued. For our full discontinued list, please visit our downloads section.
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I would like extension cases for the board game 221b Baker Street.
Unfortunately the extension cases for this game were discontinued some years ago, due to lack of demand. Sadly, the original printing films for the cards are no longer available. Unfortunately the time involved in having to retype these cases and the cost of recreating the printing films is too high to go ahead with a re-launch.
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I have a games idea
The Research and Development Department is unable to accept any games ideas submitted by the members of the public.
However, you may wish to refer your game to the companies listed below, who have considerable experience in looking at new ideas and evaluating their commercial viability:
Cactus Marketing
Toy and Game Inventor Agents
109A Hamilton Road
Felixstowe
Suffolk IP11 7BL
Tel/Fax: 01394 275 275
www.cactusmarketing.com
games@cactusmarketing.comGames Talk
Unit 23
Shrivenham Hundred Business Park
Majors Road
Watchfield
Swindon, Wilts SN8 8TZ
Tel: 01793 782 642 -
Where can I buy discontinued games?
The best suggestion would be to contact a company that runs a club for people who are on the look out for discontinued games, for example:
www.vintagetoysgames.co.uk
P.O. Box 3675
Newport Pagnell
Bucks
MK16 8UZ
Telephone: 01908 611894
info@vintagetoysgames.co.uk www.vintagetoysgames.co.ukOR
For discontinued or nostalgic games there is a healthy market, and a community who operate via the internet. If you use a search engine with the game's name/Nostalgic/discontinued you should receive a positive response.
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The rules to my game are missing
Game instructions can be downloaded from our downloads section (You will need to have Adobe Acrobat.). Click here for our Downloads section - you will need to have a free My Gibsons account to access it.
Or if you still cannot find what you need please email comments@gibsonsgames.co.uk Please note discontinued/nostalgic games rules are limited but we will attempt to assist with all enquiries.
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There is a piece missing or fault in my game
Email comments@gibsonsgames.co.ukfor further assistance.
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Where can I buy Piatnik playing cards?
Gibsons Games are the UK distributors for Piatnik. Unfortunately, we do not sell directly to members of the public, however, we do supply many retailers with the playing cards. Click on 'where to buy' located on our main page. As well as a list of retailers including online shops and mail order, you can enter your post code and find those who are closest to you.
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